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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Michele Henke

Michele Henke

March 18, 2025

5  out of  5
rating by Michele Henke
"Tina was absolutely fantastic! She collaborated with us to find ways to save money while managing to increase our coverage. Her approachable and personable nature made her a joy to work with, and she was so easy to talk to. We couldn't have asked for a better experience!"
We responded:
"Thank you, Michele, for sharing your wonderful experience with Tina. It's great to hear that she was able to help you save money while enhancing your coverage. Her approachable and personable nature truly makes a difference, and we're delighted that you found the process enjoyable. Your feedback is greatly appreciated, and we're glad to have provided you with a positive experience."
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Gage White

March 6, 2025

5  out of  5
rating by Gage White
"Tracy was super helpful and very informative was able to get me what I needed super grateful"
We responded:
"Thank you, Gage, for sharing your positive experience with Tracy. It's wonderful to hear that she was able to assist you effectively and provide the information you needed. Your feedback is greatly appreciated, and we're grateful for your trust in us. If you have any more questions or need further assistance, feel free to reach out."
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Jordan Harris

February 13, 2025

5  out of  5
rating by Jordan Harris
"The service provided when I was looking for quotes for home/auto insurance was exceptional. Would highly recommend to friends, family, even strangers for signing up with state-farm. I had the greatest experience setting up a plan with staff member TINA. She was fantastic help, answered any and all questions I had. Truly couldn't ask for better help!"
We responded:
"Thank you for sharing your experience, Jordan. It's wonderful to hear that Tina provided exceptional service while helping you with your home and auto insurance quotes. Your recommendation means a lot, and we're glad to know you had such a positive experience setting up your plan. If you have any more questions or need further assistance, feel free to reach out."
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Rashawn R Dunham

January 24, 2025

5  out of  5
rating by Rashawn R Dunham
"Tracy helped me with my quote and everything was extremely smooth and very affordable. I highly recommend getting your insurance from her."
We responded:
"Hi Rashawn, Thank you so much for your wonderful review! I'm thrilled to hear that Tracy was able to assist you smoothly and provide an affordable quote. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. "
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Debra Raines

January 7, 2025

5  out of  5
rating by Debra Raines
"I just completed an insurance purchase from David Smyer’s office with Tina who is most helpful professional and all around knowledgeable. must also add she is kind patient and personable. Thank you so much Tina for your patience and help. It was an enjoyable experience instead of stressful because of you."
We responded:
"Thank you, Debra Raines, for sharing your experience with us! It's wonderful to hear that Tina made your insurance purchase enjoyable and stress-free. Her professionalism, knowledge, and kindness truly shine through. Your feedback is greatly appreciated, and we're delighted to have you as part of our State Farm family."
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Kailey

December 13, 2024

4  out of  5
rating by Kailey
"I’m changing my review only because there have been so many mistakes on the company’s end since I opened up my policy. I talked to a lady named Cheryl today and she’s been the most helpful in this situation and the company is lucky to have her. Her knowledge eased my stress over the payment issues."
We responded:
"Thank you so much for your kind words, Kailey! It's wonderful to hear that Tina and the team have made your transition to State Farm smooth and pleasant. Your recommendation means a lot to us, and we're delighted to know that our knowledge and kindness have made a positive impact on your experience!"
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Binamin Shah

December 10, 2024

5  out of  5
rating by Binamin Shah
"I had an extremely flawless experience dealing with Tracy Bess. She answered all my questions attentively and made my process of obtaining home owners insurance pain free and easy. Highly recommend!"
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Aquelay Frison (Kelay)

December 4, 2024

5  out of  5
rating by Aquelay Frison (Kelay)
"I had the absolute pleasure of working with Tracy Bess, and I cannot recommend her enough! From start to finish, she guided me through the process with a positive and cheerful attitude that made everything so much smoother. Tracy took the time to answer all of my questions thoroughly, ensuring I understood every step along the way. Her expertise, patience, and friendly demeanor truly set her apart. If you're looking for someone who combines professionalism with a genuinely caring approach, Tracy is the one to trust! Thank you, Tracy, for making this experience such a breeze."
We responded:
"Thank you so much for sharing your wonderful experience with Tracy! It's fantastic to hear how her positive and cheerful attitude made the process smoother for you. Tracy's dedication to answering all your questions and ensuring you understood every step is truly commendable. We're delighted that her expertise, patience, and friendly demeanor stood out to you. Your kind words mean a lot, and we're grateful for your trust!"
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Bailey Harless

November 22, 2024

5  out of  5
rating by Bailey Harless
"I really wanna say Tracy was a huge help in getting everything taken care of for me. I really appreciate it. Just ask for her and she will take of you"
We responded:
"Thank you so much for sharing your experience! Tracy is indeed fantastic at making sure everything is taken care of. We're delighted to hear she was able to assist you so well. If you need anything else, don't hesitate to reach out!"
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Jim Alley

October 29, 2024

5  out of  5
rating by Jim Alley
"Great experience they are professional and very good at there Job, Tracy is a very wonderful Lady to work with. Highly recommend Them"
We responded:
"Thank you so much for sharing your positive experience! It's fantastic to hear that Tracy made such a wonderful impression. Your recommendation means a lot to us, and we're delighted to know you found our team professional and skilled at their job."
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Clay w

October 9, 2024

5  out of  5
rating by Clay w
"This was my second time using this branch for home insurance and service was exactly as it should be, quick easy and friendly. Tracy was very helpful, thank you again"
We responded:
"Thank you for sharing your experience, Clayton! It's great to hear that Tracy was able to assist you effectively and that the service met your expectations. We appreciate your continued trust in us for your home insurance needs!"
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Cortney Mcdonald

October 4, 2024

5  out of  5
rating by Cortney Mcdonald
"I had an amazing experience with the agent Tracy! She was very nice and walked me thru everything! I had gotten insurance but she saved me almost 50$ a month! U don’t receive good customer service much anymore these days so I have to give credit when credit is due!! Thank u Tracy for your patience and amazing customer service care!! And most importantly, saving me money!!! :)"
We responded:
"Thank you so much for sharing your experience, Cortney! It's fantastic to hear that Tracy provided such excellent service and helped you save money. Your kind words about her patience and customer care mean a lot. We're delighted to have made a positive impact on your insurance needs!"
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Mark Bauer

September 25, 2024

5  out of  5
rating by Mark Bauer
"Ja’tina was amazing and helped me get Auto and Renter’s insurance. A fantastic team and very knowledgeable."
We responded:
"Thank you so much for your kind words, Mark! Ja’tina is indeed fantastic, and we're delighted to hear she was able to assist you with both Auto and Renter’s insurance. Our team takes pride in being knowledgeable and helpful. We appreciate your feedback!"
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April Harold

September 13, 2024

5  out of  5
rating by April Harold
"Tracy was very knowledgeable and helped me with my new auto loan. Very affordable for my budget so glad I switched to State Farm! Thank you for your help"
We responded:
"Thank you for sharing your experience, April! It's wonderful to hear that Tracy was able to assist you with your new auto loan and find an affordable option that fits your budget. We're so glad you made the switch to State Farm!"
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Thereelteamcatchemquick

September 10, 2024

5  out of  5
rating by Thereelteamcatchemquick
"The worst"
We responded:
"Thank you for sharing your positive experience with Ms. Tracy! We're glad to hear that she was able to find you the lowest rates for your car insurance. We appreciate your recommendation and look forward to assisting you in the future."
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lezrea harbison

September 6, 2024

5  out of  5
rating by lezrea harbison
"Tracy was wonderful helping me today to get setup with insurance over the phone"
We responded:
"Tracy is always dedicated to providing excellent service! It's fantastic to hear that your experience setting up insurance over the phone was so positive. Thank you for sharing your feedback!"
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S F

August 29, 2024

5  out of  5
rating by S F
"Update- I accidentally gave the wrong close date to Ms Bess and instead of showing how frustrating it was to have all her work undone she immediately corrected my mistake. Thank you Ms Tracy Bess for your help and patience. I was having difficulty trying to get insurance for a second home in Charleston while living in Florida and was anticipating stress and difficulties. However Ms Tracy Bess was able to work closely with me and give me the coverage needed at a reasonable price."
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Tracy was able to assist you with securing insurance for your second home in Charleston. We're glad she could make the process smooth and provide you with the coverage you needed at a reasonable price."
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Mikel Taylor

August 13, 2024

5  out of  5
rating by Mikel Taylor
"Tracy was very helpful. Great service!"
We responded:
"Thank you for sharing your experience, Mikel! It's fantastic to hear that Tracy provided you with great service. We appreciate your feedback and look forward to continuing to assist you with your insurance needs!"
Profile photo of Jessica Clay

Jessica Clay

August 9, 2024

5  out of  5
rating by Jessica Clay
"I am over 40 yrs old and have been with Nationwide Insurance since i was old enough to drive. Now that i am grown i have homeowners and car insurance with them. Over the past year my policy rates have steadily gone up and i haven’t filed any claims for a car accident or incidents with my home. So this last time out of frustration and funds being very tight i called Nationwide to see why my rates were going up more and more and to see if they could do anything to help get my rates down. I Contacted them 3 diff times each time saying it would take a minute for them to look at it and they would call me back. I Never received a call back. So i did an online quote before I went to work early one morning and got a call back the SAME DAY from a very nice lady named Tracy. She was so kind, patient, and helpful. I work outside moving around all day and i had an earpiece in. When she would ask me something and it took me a second to get what she needed she waited so patiently. Her quote for both car/homeowners insurance went so smoothly. Fortunately i had access to all the information she needed to get me switched over. Even if I wasn’t going to save any money i was ready to switch since i had such a bad customer service experience with Nationwide and now i’m having this fantastic experience with Tracy. Not only was she great but the rates were much better as well, which was a relief!!!!!"
We responded:
"Thank you so much, Jessica! Your positive feedback means a lot. It's wonderful to hear that you had a great experience. We're here to help whenever you need us!"
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Glenna Anderson

August 7, 2024

5  out of  5
rating by Glenna Anderson
"Tracy is awesome. She saved me a bunch of money and was incredibly helpful."
We responded:
"Thank you for your kind words, Glenna! It's fantastic to hear that Tracy was able to help you save money and provide such great assistance. We're happy to have you with us!"
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Will T

July 31, 2024

5  out of  5
rating by Will T
"David was awesome and got me the best deal in Charleston, Tina was also a big help in getting me the best price possible. So glad I went with State Farm!!!!"
We responded:
"Thanks so much, Will! It's fantastic to hear that our team could assist you in finding a great deal. We're happy you chose State Farm!"
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greg waugh

July 30, 2024

5  out of  5
rating by greg waugh
"Just had a great experience speaking with Tina with state farm. She definitely took the extra time to explain everything until I understood it completely. Didn't feel rushed whatsoever and plan on speaking with her again in November to transfer my insurance coverage with this company."
We responded:
"Thank you for sharing your positive experience with Tina! It's fantastic to hear that she took the time to ensure everything was clear and that you didn't feel rushed. We're looking forward to assisting you with your insurance coverage transfer in November!"
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Lee Houck

July 25, 2024

5  out of  5
rating by Lee Houck
"Tracy was a life saver! She was so knowledgeable and skilled in everything I needed to set me up with new auto insurance… Tracy saved me so much money! She made the process quick and easy! I had called around to the other agencies and they could not compare to the level of service I received from her or the quote… Tracy is amazing!! I highly recommend her!!!!"
We responded:
"Thank you for sharing your experience, Lee! We're thrilled to hear that Tracy was able to assist you so effectively and save you money! Your recommendation means a lot to us, and we're delighted that the process was quick and easy for you!"
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Wain Smith

July 22, 2024

5  out of  5
rating by Wain Smith
"Tina was my agent and they helped me lower my insurance and also helped with the due date since Iam on a fixed income would highly recommend checking these guys out if you need insurance."
We responded:
"Thank you for sharing your experience, Wain! We're thrilled to hear that Tina was able to assist you in lowering your insurance and adjusting the due date to fit your needs. Your recommendation means a lot to us!"
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M Ps

July 15, 2024

5  out of  5
rating by M Ps
"They are always helpful if you call them, they call you right back during business hours and are so very friendly!"
We responded:
"Thank you for your kind words! We strive to provide excellent customer service and are always here to help. We appreciate your feedback!"